Terms and Conditions

All appointments are made with the understanding that you have 1) read and 2) agree to the below terms and conditions.   Your appointment information can be found here.

Warranty

Our limited labor warranty in regards to correcting defects in our workmanship is 30 days. If a part fails due to a manufacturer's defect, however, our labor is covered for 30 days. There is no warranty against additional or more extensive repairs, against other problems that may occur on the same machine (even if involving what appear to be identical symptoms), or against incidental damages. Parts carry the manufacturer's warranty, which is usually 30-90 days dependent on manufacturer. If we are servicing you through a warranty company any subsequent or continued issues as reported on your work order requires you to call them and follow their recall proceedures.

Payment and Conditions of Service Provision

It is the responsibility of the customer to familiarize themselves with terms of service at time of scheduling and prior to allowing our technician to commence provision of service. Scheduling of service with us implies full acceptance of our terms and conditions as detailed, as does allowing our technician to commence service. Acting either for yourself or for the party listed on electronic or paper work order/ job sheet, you agree to pay all the following where applicable: any unpaid balance upon completion, 24% APR Interest and service charges on any past due balance, a $35 service fee if your check or credit card is not honored by the bank, necessary handling and return charges if your work order is canceled in an untimely fashion, and any necessary collection costs, including attorney's fees. Payment is due on provision of service unless terms have been agreed or other previous arrangements have been made.

Cancellation of Service

When scheduling service with us, we specifically take time out of a technician's day to visit your location and service your product. When you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive services which in turn results in a loss of revenue which cannot be recovered. Consequently, we reserve the right to charge equal to 100% of the service call amount for any appointment missed, canceled, or changed without 8 business hours notice or otherwise mutually agreed.

DAMAGE WAIVERS

It is the responsibility of you, the customer, to familiarize yourself with the waivers we have in place surrounding the provision of any services we provide. These waivers are applicable for all work performed and are assumed and accepted once you allow our technician to commence provision of service.

Waiver of Damages When Moving Appliance

You understand there is inherent risk in such movement.  There is risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry and countertops.  You acknowledge the technician is not required to move the appliance.  In exchange for his willingness to do so, you promise to hold faultless, both the technician and Service Essentials, LLC (dba Appliance Force), from any and every liability associated with any such damage as may occur in connection with this movement.

Waiver of Damages When Working with Water

You understand the machinery that’s being worked on is connected with the building’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage.  Excepting for cases of gross, clearly proven, and explicitly identifiable carelessness by the technician, you promise to hold harmless Service Essentials, LLC (dba Appliance Force) Service, its principals, agents and employees from any and all damages, harms or liability that may result from such an occurrence.  By allowing the technician to commence work, you explicitly waive the right to any contrary claim. 

Waiver of Damages from Failed Cooling

You understand that, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and that any effort to service and/or repair same carries inherent risk.  Diagnoses are not always straightforward, and, even when carefully performed, repair and/or service work may involve imperfections that result in failure of the machinery to perform as intended.  Such failures may lead to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with cancelled or failed events, inability to service customers, etc.  You acknowledge that, by undertaking to service and/or repair your equipment, Service Essentials, LLC (dba Appliance Force) is not accepting responsibility for any such risks.  You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Service Essentials, LLC (dba Appliance Force) Service, it’s agents and employees from any and all such harms. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Lifting Glass Cook Top

You understand that, in lifting a glass/ceramic cooktop surface to access components below it, there is an inherent risk of breakage.  The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing.  While expecting the technician to exercise every due level of care, You nevertheless recognize that the Technician and Service Essentials, LLC (dba Appliance Force) explicitly refrain from accepting any responsibility for these risks.  You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Service Essentials, LLC (dba Appliance Force), it’s agents and employees from any and all such responsibility.  By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Basic Appliance Terms and Conditions

Service Essentials, LLC (dba Appliance Force) does not install, modify or correct problems with services necessary to facilitate your appliances. These include but are not limited to electrical supply, water supply, water drainage, gas supply, dryer air vents, ventilation systems to facilitate cooling and/or safe operation of equipment installed.